If your Android game is crashing, freezing, or not starting at all, this guide will walk you through troubleshooting steps to resolve these issues. Follow the steps below to get your game running smoothly again.

Step 1: Restart Your Device

  • Soft Restart: Press and hold the Power button, then tap Restart.

  • Force Restart: If unresponsive, hold the Power and Volume Down buttons simultaneously for about 10 seconds until the device restarts.

Step 2: Update the Game and System Software

  • Update the Game:

    1. Open the Google Play Store.

    2. Tap your profile icon and select Manage apps & device.

    3. Under Updates available, find the game and tap Update.

  • Update Android System WebView:

    1. In the Google Play Store, search for Android System WebView.

    2. If an update is available, tap Update.

  • Update Your Device:

    1. Go to Settings > System > System update.

    2. Follow on-screen instructions to install updates.

Step 3: Clear App Cache

  1. Navigate to Settings > Apps.

  2. Select the problematic game.

  3. Tap Storage & cache.

  4. Tap Clear Cache.

Step 4: Check Device Storage

Ensure at least 10% of storage is free:

  1. Go to Settings > Storage.

  2. Delete unnecessary files or apps to free up space.

Step 5: Force Stop the Game

  1. Go to Settings > Apps.

  2. Select the game.

  3. Tap Force Stop.

  4. Relaunch the game.

Additional Tips for Specific Issues

  • Overheating: Allow your device to cool down before playing, as overheating can cause apps to crash or freeze.
  • VPN or Ad Blockers: Disable any VPNs or ad blockers that may interfere with app performance.

Should the above not help, please contact us directly: we are happy to help out!