If your game on iOS is crashing, freezing, or not starting, follow the steps below to troubleshoot and resolve the issue.

Step 1: Restart Your Device

  • Power Off:

    • Press and hold the Side (or Top) button along with the Volume Up button until the power-off slider appears.
    • Drag the slider to turn off your device.

  • Power On:

    • After the device powers down, press and hold the Side (or Top) button until the Apple logo appears.

Step 2: Update the Game and System Software

  • Update the Game:

    1. Tap the App Store icon.
    2. Tap your profile icon at the top right.
    3. Scroll to see pending updates.
    4. If the game has an update, tap Update next to it.

  • Update Your Device:

    1. Tap the Settings app.

    2. Navigate to General > Software Update.
    3. If an update is available, tap Download and Install.

Step 3: Ensure Sufficient Storage

  1. Check Storage:

    • Go to Settings > General > iPhone Storage.
    • Ensure you have ample free space; aim for at least 1GB available.

  2. Free Up Space:

    • Delete unused apps, photos, or videos to free up storage.

Step 4: Force Stop the Game

  1. Access the App Switcher:

    • On iPhones without a Home button: Swipe up from the bottom of the screen and pause in the middle.
    • On iPhones with a Home button: Double-click the Home button.

  2. Close the App:

    • Swipe left or right to locate the game.
    • Swipe up on the app's preview to close it.

  3. Reopen the Game:

    • Tap the game icon to relaunch it.

Step 5: Disable Low Power Mode

  1. Go to Settings > Battery.
  2. If Low Power Mode is enabled, toggle it off.
  3. Relaunch the game to see if performance improves.

Additional Tips for Specific Issues

  • Overheating: If your device feels hot, let it cool down before restarting the game.
  • VPN or Ad Blockers: Disable any VPNs or ad-blocking apps that may interfere with the game’s functionality.

Should the above not help, please contact us directly: we are happy to help out!