We've gotten reports since over the weekend that some players are not able to start the game. No error message appears, but the game simply stops in the loading screen.

Update from April 25:

We've heard back again that the fix did not work for all players. Back to the drawing board! We hope to have this issue resolved for ALL players soon. Thanks again for your patience! ❤️

Update from April 24:

Thanks to all of the players who reported this issue! This helped us in our investigation. As of April 24, we expect that the game should be working fine once again. Please reach out to our Support team if uou experience any further issues in the game!