We are sorry the game isn't working for you.

Below you can find two suggestions that solve a lot of technical issues:
  1. Turn your device off and turn it on again. Make sure you are connected to fast and stable wi-fi and start the game again.
  2. If this does not help: check the app store to ensure you have the most updated version of the game available:
  • Open the App Store on your device
  • Tap "Updates" (bottom panel)
  • If a new update is available for the game, it should be listed. Tap "Update" to install the update. If you see an “Open” button, then you are running the latest game version available.
If you have not done so already, please check the "Game Updates & Known Issues". We may already be aware of the issue and working to solve it.

Should the above not help, please let us know: we are happy to help out further.