We are sorry the game isn't working for you. Please follow the suggestions below to address the issue or to confirm that we are working on a fix already.
- Check the "Game Updates & Known Issues" section if you have not done so. We may already be aware of the issue and working to solve it.
- Turn your device off and turn it on again. Make sure you are connected to fast and stable wi-fi and start the game.
- Clear your application cache:
- Open Device settings
- Tap Applications
- Tap the game
- Tap Clear Cache
- Restart the game
- Check the app store to ensure you have the most updated version of the game available:
- Open the Play Store app on your device.
- Tap the Menu (≡) icon in the top left corner, and then My applications and games.
- Find the game name in the list and tap it.
- Tap Update when the game page opens.
Should the above not help, please contact us directly: we are happy to help out. You can do so by tapping Contact us option.