If you're not receiving your VIP member perks in a game, don't worry—here’s how to fix it:
✅ Step 1: Confirm your subscription
Make sure you’re signed in with the same Apple ID used to start your gamehouse+ VIP membership (also called GameHouse Subscription).
To check:
Open the Settings app on your device
Tap your name
Tap Subscriptions
Look for GameHouse Subscription in the list
If it's not there, you may be logged into the wrong Apple ID. Try switching to the correct one.
🔄 Step 2: Restore your subscription
In the game where you originally started your VIP subscription:
Go to the main menu or settings
Tap Restore Purchase
(If you're unsure which game it was, check the name listed on your Apple receipt.)
📲 Step 3: Reinstall the GameHouse app
If the above steps don’t work:
Uninstall and reinstall the gamehouse+ app and log in - ensure your subscription is showing as active there
(Download here: https://go.onelink.me/sXsh)
Then:
Open the game
Go to the main menu or settings
Tap Restore Purchase
🔁 Step 4: Force close and restart the game
Open the app switcher:
On iPhones with a Home button: double tap the Home button
On iPhones without a Home button: swipe up from the bottom edge and pause
Find the game and swipe it up to close it
Reopen the game
Your VIP benefits should now be active! 🎉
If you're still having trouble, don’t hesitate to reach out—we're happy to help.