We are sorry the game isn't running smoothly on your device.

If you have not done so already, please check the "Currently known issues" article. We may already be aware of the issue and working to solve it.

Below you can find a few suggestions that are known to solve technical issues:
  • Turn your device off and turn it on again. Make sure you are connected to fast and stable Wi-Fi and start the game.
  • Clear your application cache:
  1. Open Device settings
  2. Tap Applications
  3. Tap the game
  4. Tap Clear Cache
  5. Restart the game
  • Check the app store to ensure you have the most updated version of the game available:
  1. Open the Play Store app on your device.
  2. Tap the Menu (≡) icon in the top left corner, and then My applications and games.
  3. Find the game name in the list and tap it.
  4. Tap Update when the game page opens.
Should the above not help, please contact us directly: we are happy to help out. You can do so by tapping Contact us option in the top.