My purchase does not appear in the game (iOS)

Whenever you purchase something, you should receive them in the game right away.In some cases, it might take a while before they arrive. The...

My purchase does not appear in the game (Android)

Whenever you purchase something, you should receive them in the game immediately. In some cases, it might take a while before they arrive. T...

Accepted payment methods (iOS)

All in-game purchases are processed by the App Store. The available payment methods differ per country. Some of the frequently used methods ...

Accepted payment methods (Android)

All in-game purchases are processed by the Google Play Store. The available payment methods differ per country. Some of the frequently used ...

Why am I unable to make a purchase? (iOS)

Please ensure your App Store information is up to date and that you are logged in with the correct account. If you continue to have trouble ...

Why am I unable to make a purchase (Android)

Purchases are processed directly through the Google Play Store. Please ensure your Google Play Store information is up to date and that you ...

Where do I find my purchase history? (iOS)

You can view your purchase history by following these steps: On your mobile device (iPhone/iPad): Go to your device Settings > [your name...

Where do I find my purchase history? (Android)

You can view your purchase history by following these steps:On your mobile device:Open the Google Play Store appTap the Menu icon (≡) in the...

I was charged for a purchase I didn't make

If you or your child have never played any of our games but you were charged nonetheless, then you should take action as soon as possible. P...

How can I cancel a purchase and get a refund? (iOS)

Most downloadable products are non-refundable. The same is true for items bought in our games. In rare cases, an exception could be made. Fo...

How can I cancel a purchase and get a refund? (Android)

Most downloadable products are non-refundable. The same is true for items bought in our games. In rare cases, an exception could be made. Fo...