Try the suggestions below to get the sound working:
- Check the game settings to make sure the music and sounds are turned on.
- Force stop and restart the game: double click the home button (or for iPhone X: swipe up from the bottom edge and pause in the center of the screen), find the game and swipe up on the game.
- Open the game again.
- Turn your device off and on again.
If the sound is still not working, please try the following just in case:
- Make sure your device is not muted and that the volume is high enough.
- Make sure your music player is turned off.
- Try plugging in and unplugging your headphones.
- If it's still unsuccessful, open another app and check the sound there.
If it does not work in the other app, the issue seems device related. Should you hear sound in another app, please contact us.