My purchase does not appear in the game (iOS)

Whenever you purchase something, you should receive them in the game right away.In some cases, it might take a while before they arrive. The...

Where do I find my purchase history? (iOS)

You can view your purchase history by following these steps: On your mobile device (iPhone/iPad): Go to your device Settings > [your name...

Accepted payment methods (iOS)

All in-game purchases are processed by the App Store. The available payment methods differ per country. Some of the frequently used methods ...

Why am I unable to make a purchase? (iOS)

Please ensure your App Store information is up to date and that you are logged in with the correct account. If you continue to have trouble ...

I was charged for a purchase I didn't make

If you or your child have never played any of our games but you were charged nonetheless, then you should take action as soon as possible. P...

How can I cancel a purchase and get a refund? (iOS)

Most downloadable products are non-refundable. The same is true for items bought in our games. In rare cases, an exception could be made. Fo...

How can I cancel a purchase and get a refund? (Android)

Most downloadable products are non-refundable. The same is true for items bought in our games. In rare cases, an exception could be made. Fo...