If you are experiencing any issue with viewing ads in our games on your mobile device, please try the following steps:

  • Turn your device off and turn it on again and start the game again.
  • Please ensure that you are running your device on a stable internet connection. You can test your connection here. We recommend running our games on a wifi connection to ensure the best performance and to avoid any additional carrier charges.
  • Please ensure your game is up to date by visiting the relevant App Store page. If you see an “Open” button, then you are running the latest game version available.
  • Please make sure that you are also running the latest available operating system for your device
  • Allow your ads to be tracked - in your device settings. Enabling Limited Ad Tracking or changing your Ad ID may cause issues with in-game ads such as availability or seeing the same ads displayed repeatedly. We recommend having this option disabled for optimal performance. Please do not “Reset Advertising ID” on either device while following the steps below:

For Android: Settings -> Google -> Ads -> Uncheck “Opt out of Personalized Ads”
For iOS: Settings > Privacy > Advertising -> Uncheck “Limit Ad Tracking”Please do not “Reset Advertising ID” on either device.

If these steps do not resolve your in-game ad issues, please contact us with the following information:

  • Any steps you may have already taken to try and resolve the issue so that we can better investigate this for a proper resolution. 
  • The subject of the ad
  • At what point in the game was the ad shown?
  • Was there a close button?
  • If available, screenshots are very helpful.