Why is my progress gone?

Don’t panic—we’ll help you figure it out! The solution depends on the type of game you’re playing:📱 Most full gamesThese save progress only...

Game progress not saving (Android)

If your game progress isn't saving on your Android device, follow these steps to resolve the issue:Step 1: Move the Game to Internal Storage...

Fixing crashes, freezes, and startup issues in iOS games

If your game on iOS is crashing, freezing, or not starting, follow the steps below to troubleshoot and resolve the issue. Step 1: Restart Yo...

Fixing crashes, freezes, and startup issues in Android games

If your Android game is crashing, freezing, or not starting at all, this guide will walk you through troubleshooting steps to resolve these ...

My game runs slowly or freezes temporarily (iOS)

If your game is running slowly or freezing temporarily, the issue may stem from your device's hardware or software settings. Follow these st...

My game runs slowly or freezes temporarily (Android)

If your game is running slowly or freezing temporarily, the issue may stem from your device's hardware (such as limited resources or SD card...

My game does not install or update (iOS)

Try the steps below if you can’t download our games from the Apple App Store or if your download and app updates get stuck and won't finish....

My game does not install or update (Android)

Try the steps below if you can’t download our games from the Google Play Store or if your download and app updates get stuck and won't finis...

Advertisements (ads) are not loading

If you're experiencing issues with advertisements not loading in your games, it can affect your ability to earn rewards or access certain fe...

I want to report an offensive advertisement

If certain ad content is offensive or you feel that we need to be made aware of it, please do let us know! While we keep a close eye on...

I have no sound in my game (iOS)

If you’re experiencing issues with sound not playing in your game, try the following steps to resolve the problem.Step 1: Check Your Device ...

I have no sound in my game (Android)

If you’re experiencing issues with sound not playing in your game, try the following steps to resolve the problem.Step 1: Check Your Device ...