How does the billing cycle work?

Your billing cycle starts after the free trial period ends. The length of the free trial period can vary depending on the offer you accepted...

Why do I see an Authorization hold/ double charge in my account?

When you check your bank account or card statement, you may see pending payment authorizations. These authorizations happen so Apple/Google ...

I was charged for a purchase I didn't make

If you or your child never started a subscription or bought any of our games but you were charged nonetheless, then you should take action a...

I was billed twice for my subscription (Android)

We’re sorry to hear about this! Being charged twice is often caused by having two subscriptions active under different Google accounts. Don’...

I was billed twice for my subscription (iOS)

We’re sorry to hear about this! Being charged twice usually happens when you have two active subscriptions under different Apple IDs. Don’t ...

Why was I charged before my free trial ended?

We understand how confusing it can be to see a charge when you thought you were still within your free trial period. Let’s explore the possi...

Can I get a refund? (Android)

Most downloadable products, including games, are non-refundable. In certain cases, an exception could be made. For purchases made on an Andr...

Can I get a refund? (iOS)

Most downloadable products, including games, are non-refundable. In certain cases, an exception could be made. For Apple devices, refunds ca...

How do you store my payment information?

Your payment information is securely stored by the app store (e.g., Apple’s App Store or Google Play Store). These platforms handle all paym...