Try the steps below if you can’t download our games from the Apple App Store or if your download and app updates get stuck and won't finish.
Step 1: Check Your Internet Connection
Verify Connectivity: Ensure your device is connected to a stable Wi-Fi or mobile data network.
Test Access: Open a web page or another app to confirm internet access.
Step 2: Restart Your Device
Press and hold the Side (or Top) button along with the Volume Up button until the power-off slider appears.
Drag the slider to turn off your device.
After the device powers down, press and hold the Side (or Top) button until the Apple logo appears.
Step 3: Check Available Storage
Go to Settings > General > [Device Name] Storage.
Ensure you have sufficient space for the game.
If storage is low, consider deleting unused apps or files.
Step 4: Update iOS
Navigate to Settings > General > Software Update.
If an update is available, tap Download and Install.
Step 5: Sign Out and Sign In to the App Store
Go to Settings > [Your Name] > Media & Purchases.
Tap Sign Out.
Restart your device.
Return to Settings > [Your Name] > Media & Purchases and tap Sign In.
Step 6: Check Payment Method
Go to Settings > [Your Name] > Payment & Shipping.
Verify that your payment method is up to date, even for free apps.
Step 7: Prioritize the Download
From the Home Screen, touch and hold the app.
From the menu that appears, choose Prioritize Download.
Step 8: Disable VPN
Go to Settings > VPN.
Toggle off any active VPN connections, as they can interfere with downloads.
Step 9: Reset Network Settings
Go to Settings > General > Reset > Reset Network Settings.
This will erase saved Wi-Fi networks and passwords, so reconnect to your Wi-Fi afterward.
If you’re still having trouble, feel free to reach out to GameHouse Support anytime. For App Store-related issues, you can visit the Apple Support Center. We’re here to help you get back to playing! 💙