We understand how confusing it can be to see a charge when you thought you were still within your free trial period. Let’s explore the possible reasons this might happen and what steps you can take to resolve the issue.
- The Trial Period Has Expired
- Free trials automatically convert into paid subscriptions at the end of the trial period unless canceled. If you didn’t cancel at least 24 hours before the trial ended, you may have been billed for the next subscription period.
- Trial Period Misunderstanding
- Free trial durations can vary, and sometimes the trial starts the day you sign up, not the day you first use the service. Be sure to double-check the trial period's end date on the offer screen or in your subscription settings in Google Play/ Apple App Store.
- Pending Authorization Charges
- Some payment methods may show a temporary authorization charge to confirm your payment details. These charges are usually small, not permanent, and should disappear after a few days.
- Multiple Accounts/Devices or Subscriptions
- If you have multiple accounts or devices linked to the same payment method, another subscription might be active under a different account. Check all accounts associated with your payment method.
We hope this clears up any confusion! If you have more questions or need further assistance, don’t hesitate to contact us. Please include the transaction ID or receipt for faster resolution.