Don’t panic—we’ll help you figure it out! The solution depends on the type of game you’re playing:
📱 Most full games
These save progress only on your device, not in the cloud. If you switched phones, deleted the app, or cleared your data, your progress is likely lost and can’t be recovered. These games don’t offer manual backups or transfers, so it’s best to finish them on the same device where you started.
☁️ Super Sized Games (Free-to-Play games)
These can save your progress to the cloud—but not automatically! Here’s what to check:
Most Super Sized Games require you to log in with Facebook (or another in-game option) to save your progress online.
Logging into your gamehouse+ account is also important—it ensures your VIP perks are active, but it doesn't connect to your game progress directly.
Make sure you’re connected to the internet and logged into both your Facebook (or other cloud-saving method) and your gamehouse+ account.
✅ Still not seeing your progress?
Contact our support team and let us know which game you're playing and which accounts you used—we’re happy to help.
🔐 Pro tip: Always log into both your cloud-saving option (like Facebook) and your gamehouse+ account to keep your perks and progress safe across devices!