If your purchased game isn't unlocking, try these steps in order to resolve the issue:

Step 1: Check Your Internet Connection

Ensure you have a stable internet connection, as restoring purchases requires online access.

Step 2: Verify Your Apple ID

  • Ensure you're signed into the correct account:
    • Go to Settings > [Your Name].
    • Check that the Apple ID matches the one used for the purchase.
  • View your purchase history:
    • Open the App Store on your device.
    • Tap your profile icon in the top-right corner.
    • Select Purchase History.
    • Review the list of transactions to locate your game purchase. If you don’t see the purchase, you may be signed into the wrong Apple ID.

Step 3: Restore Purchases Within the Game

  • Open the game and navigate to the main menu or settings.
  • Look for a "Restore Purchases" option and tap it.
  • This should reinstate your purchase.

Step 4: Reattempt the Purchase.

Note: Ensure you’re signed in with the same Apple ID used for the original purchase to avoid duplicate charges.

  • Open the game and initiate the purchase process as if you’re buying the item again.
  • The App Store will recognize your previous purchase and display a message like "You’ve already purchased this item" or "This item is already purchased".
  • Complete the process to restore your purchase without being charged again.

Step 5: Ensure In-App Purchases Are Allowed

  • Go to Settings > Screen Time > Content & Privacy Restrictions.
  • Tap iTunes & App Store Purchases and ensure In-App Purchases is set to Allow.

Step 6: Restart Your Device

Restarting your device can resolve minor software glitches:

  • Press and hold the Power button until the slider appears.
  • Slide to power off, wait a few seconds, and power back on.

Step 7: Update the Game and iOS

  • Update the Game:
    • Open the App Store, tap your profile icon, and check for updates under Available Updates.
  • Update iOS:
    • Go to Settings > General > Software Update and install any updates.

If these steps don’t resolve the issue, contact GameHouse Support for assistance. Include a screenshot of your purchase details to expedite the process. We’re here to help! 💙